Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. Candles that have been burned or lit will not be accepted. You’ll also need the receipt or proof of purchase.
You can start a return from your account page or by contacting us at support@trystcandle.com. Please note that returns will need to be sent to the following address: 12903 Sherbourne St., Austin, TX, 78729
If your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@trystcandle.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately at support@trystcandle.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Lost or undelivered packages
If your tracking shows delivered but you never received your order, or your package appears lost in transit, contact us at support@trystcandle.com within 14 days of the expected delivery date. We'll work with the carrier to locate it and, if it can't be recovered, send a replacement or issue a full refund including original shipping.
Exceptions / non-returnable items
Certain types of items cannot be returned, like candles that you have burned or lit. We also do not accept returns in the case that you dislike the candle fragrance. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or refunds on final sale items, clearance items, sale items, or gift cards. Overstock and clearance items are marked as final sale at the time of purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Order cancellations
Need to cancel? You have 15 minutes after placing your order to cancel it yourself from your order confirmation. After that, reach out to us at support@trystcandle.com and we'll help if the order hasn't shipped.
Restocking
We do not charge a restocking fee.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Original shipping charges are non-refundable. Refunds cover the price of the returned item(s) only.
If more than 15 business days have passed since we've approved your return, please contact us at support@trystcandle.com.